Hotel amenities

The evolution of hotel equipment

Isabelle Larocque, CPSM, director of product development and design for Four Seasons Hotels and Resorts has seen “a significant shift in guest preferences” during her 11 years in office. “Ten years ago, commodities were a simple commodity. Our guests now expect to be wowed by hotel amenities. They want to connect with brands they know, which they can find at Harrods or Saks. In late 2017, the Four Seasons launched a new collection of 19-brand hospitality products, ensuring a diverse selection that serves any design aesthetic, fragrance profile or regional nuance across the globe. “To identify these 19 brands, we reviewed 170 brands over the last year and a half, looking for superior craftsmanship, style, quality and the best overall offerings from their category,” Larocque said.

Photo: Courtesy of Four Seasons Maldives

The transformative nature of travel is innate, yet the industry’s most attuned hoteliers have harnessed it, creating niche experiences – the most elite offering of hotel amenities today. “The Four Seasons clientele is made up of travelers from all over the world; our guests have seen it all,” says Anthony Gill, General Manager of Four Seasons Resort The Nam Hai, Hoi An, Vietnam. So, in addition to in-room services, Gill ensures that the resort offers guests the opportunity to create “deeper connections with the world around them”. Part of that means providing bespoke technology that accompanies guests during their stay, facilitating all the experiences they want. (Four Seasons Chat is an app-based concierge that works in over 100 languages.)