Hotel restaurants

Toast unveils a tool for hotel restaurants

Restaurant software provider Toast has launched Toast for Hotel Restaurants, a tool that integrates with hotel property management systems to help restaurants run more smoothly.

“Hotels are adding more curated dining and beverage experiences, but they often lack the ability to let guests order and pay on their own terms at hotels,” said Aman Narang, President and Co-Founder. of Toast, in a press release on Tuesday (May 3).

Toast says many hotels and resorts are using disconnected technology to handle essential front office tasks such as check-in and check-out, billing, and on-site food and beverage orders.

“This leads to a less than optimal experience for hotel staff, who often must rely on time-consuming manual processes to reconcile food and beverage charges with the guest’s folio,” the statement said.

The hotel catering tool, the company said, offers a more efficient way for guests to pay their bills by charging them to their room, allowing operators to facilitate room charges, increase sales and improve the customer experience.

This launch follows the launch last year of the Toast Restaurant Card, a debit card that targets the needs of restaurateurs.

Read more: Toast President Says Ghost Kitchens Isn’t Replacing On-Premises Dining Experience

“Restaurants are timeless, and the jobs restaurants do for us – whether it’s date nights or after-work drinks with friends or birthday celebrations, etc. – are all things that don’t go away,” Toast co-founder Steve Fredette said in an interview with PYMNTS.

“But I think technology will increasingly enhance these experiences, and there will be a lot of changes in the next five and 10 years…It’s an exciting time to be in the restaurant technology space,” Fredette said.



About: PYMNTS’ survey of 2,094 consumers for The Tailored Shopping Experience report, a collaboration with Elastic Path, shows where merchants are succeeding and where they need to up their game to deliver a personalized shopping experience.